Fair Use Policy
At Merca Luna, we believe in promoting fair and responsible use of our products. Our Fair Use Policy is designed to ensure that all customers have equal access to our gear and that it is used in a manner that respects both the environment and other outdoor enthusiasts.
1. Responsible Use: We encourage all customers to use our products responsibly and in accordance with their intended purpose. This includes following all safety guidelines and instructions provided with the product.
2. Sharing: We understand that outdoor adventures are often enjoyed with friends and family. You are welcome to share our gear with others, as long as it is within a reasonable and personal capacity. Commercial or excessive sharing is not permitted.
3. Environmental Impact: We are committed to minimizing our environmental footprint. We expect our customers to do the same. Please ensure that you leave no trace and follow Leave No Trace principles when using our gear.
4. Product Care: Taking care of our gear ensures its longevity and allows others to enjoy it in the future. Please clean and maintain our products as instructed to prevent damage and ensure their continued functionality.
5. Product Returns: If you encounter any issues with our products, please refer to our Returns Policy for information on how to proceed. We strive to provide the best quality gear, but in the event of a defect or malfunction, we will work with you to find a satisfactory solution.
6. Resale: Our products are intended for personal use and are not to be resold without prior authorization from Merca Luna. If you are interested in becoming a reseller, please contact our customer support team for more information.
7. Compliance: By purchasing and using our products, you agree to abide by our Fair Use Policy. Failure to comply may result in restrictions on future purchases or account suspension.